Business Name: Aakos™
ABN: 58 691 423 775
Jurisdiction: Australia
Last updated: 9 July 2025
At Aakos™, we are committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy outlines how we collect, use, disclose, and safeguard your data — and how we ensure transparency when using Artificial Intelligence (AI).
We collect information necessary for processing your orders, providing our services, and improving your experience, including:
Name, email address, phone number
Billing and shipping addresses
Payment details (processed securely by third-party providers)
Device and browser information, IP address
Site activity (pages visited, interactions, purchases)
Communications and feedback
Preferences and account settings
We collect this information directly from you or through cookies, analytics tools, and third-party services.
We use your personal information only for purposes directly related to your interaction with our services, including:
Fulfilling orders and processing payments
Customer service and support
Sending order confirmations, updates, and marketing (where permitted)
Improving our website and services
Fraud prevention and website security
Legal compliance and record-keeping
We will never sell your data and only use it for the purposes you would reasonably expect or where required by law.
We use AI-powered tools to enhance customer experience and business efficiency, including:
AI chatbots for basic support
Personalised product recommendations
Automated fraud detection
Website analytics and performance monitoring
Your rights are protected:
All significant decisions affecting you will involve human oversight
You may request a human review of any AI-assisted process
We follow the Australian Government’s AI Ethics Principles: transparency, fairness, accountability, and minimising bias
We may share your information with trusted third parties who help us operate, including:
Payment gateways (e.g., Stripe, PayPal, Afterpay)
Couriers and logistics services (e.g., Australia Post, Sendle)
Analytics providers (e.g., Google Analytics, Meta)
IT and data storage providers
Legal, accounting, or regulatory bodies (as required)
These third parties may be located outside of Australia, including:
United States (for Google, Meta, AWS)
Singapore or EU (for cloud storage or backups)
We take reasonable steps to ensure overseas recipients are bound by privacy obligations substantially similar to those under Australian law.
Where practical, we prioritise storing data in Australia. When using international cloud platforms, we:
Use providers with certified security and privacy controls
Require contractual safeguards for data handling
Regularly audit compliance and risk controls
Your data is protected by encryption, firewalls, access controls, and multi-factor authentication.
We use cookies and tracking tools to personalise content and understand user behaviour. These tools may collect:
Pages visited, time spent, clicks
Referring sources (Google, social media, etc.)
Shopping cart activity
IP address and general location
We use services like Google Analytics and Meta Pixel, which may store information overseas. You can adjust cookie preferences in your browser settings. Disabling cookies may affect site functionality.
You may request:
A copy of your personal data
Corrections to inaccurate or outdated information
We will verify your identity before releasing or changing any data and will respond within a reasonable timeframe.
If you have a privacy complaint or concern about our use of your personal information or AI tools, please contact:
Privacy Officer – Aakos
Email: support@aakos.com.au
We take all complaints seriously and will respond promptly. If you are not satisfied, you may contact the Office of the Australian Information Commissioner (OAIC):
Website: www.oaic.gov.au
Phone: 1300 363 992
We may update this policy to reflect legal or operational changes. We will post updates on our website with the effective date. We encourage you to review this policy periodically.
Our website is powered by WordPress and WooCommerce and may interact with third-party platforms such as Google and Meta. These platforms have their own privacy policies, which govern how they collect and handle personal information. You can review their policies using the links below:
Aakos™ offers a Virtual Try-On feature that uses AI image generation technology to allow users to preview how selected garments may appear on them.
When using Virtual Try-On, users may upload a personal photo. The system processes the uploaded image together with selected product information to generate a visual preview.
Virtual Try-On is powered by Google’s Gemini image generation technology. When you upload an image:
Your uploaded photo is securely transmitted for AI processing
Selected product data is combined with your image to create a preview
AI-generated results are returned for visual display
Processing occurs in accordance with Google’s applicable privacy, security, and compliance standards.
Aakos™:
Does not claim ownership of uploaded photos
Does not use user-uploaded images to train public AI models
Does not sell, rent, or trade Virtual Try-On user data
Uploaded images may be temporarily stored for processing, system integrity, fraud prevention, and technical troubleshooting. Images are not retained longer than reasonably necessary for these purposes.
AI-generated previews are provided for illustrative purposes only. Results may vary and are not guaranteed to represent exact fit, body proportions, colour accuracy, or final product appearance.
By using Virtual Try-On, you confirm that:
You have the legal right to upload the image
The image does not infringe on any third-party rights
The content complies with applicable laws and regulations
Aakos™ reserves the right to restrict, suspend, or terminate access to Virtual Try-On features in cases of misuse, unlawful activity, or policy violations.
If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal information, please contact us:
Privacy Officer – Aakos™
Email: support@aakos.com.au
Website: https://aakos.com.au
We are committed to addressing your concerns promptly and ensuring your privacy is protected.