Business Name: Aakos
ABN: 58 691 423 775
Jurisdiction: Australia
Last updated: 9 July 2025
By accessing or using our website, placing an order, or engaging with any of our services, you agree to comply with these Terms and Conditions, our Privacy Policy, and any other policies referenced.
If you do not agree to these Terms, please do not use our services.
These Terms apply to all users, including browsers, vendors, customers, merchants, and contributors of content.
We may update or modify these Terms at any time. Continued use of our site after changes are posted constitutes acceptance.
You agree to use our website only for lawful purposes. You must not:
Interfere with the website’s performance or accessibility
Use automated tools (e.g., bots or scrapers) without permission
Attempt to access restricted areas or security features
Upload malware, viruses, or malicious code
We reserve the right to suspend or terminate access for any breach of these terms.
All website content — including text, images, branding, layout, and design — is the property of Aakos and protected by Australian and international intellectual property laws.
You may use our content only for personal, non-commercial use and may not reproduce or distribute any materials without our express written consent.
By placing an order, you confirm that:
You are over 18 years of age
You have legal capacity to enter into contracts
All information provided is accurate and current
All prices are listed in AUD and include GST unless otherwise noted. Payment must be made through approved secure payment gateways on our WooCommerce-powered store.
We reserve the right to cancel or decline orders for any reason including suspected fraud, errors, or stock unavailability.
Risk in goods passes to you upon delivery. Title remains with us until payment is received in full.
Shipping times are estimates only. While we strive to meet stated timeframes, we are not responsible for delays caused by third-party carriers or factors beyond our control.
Customers are responsible for ensuring accurate delivery details. Redelivery fees may apply for incorrect or incomplete addresses.
Our policies comply with the Australian Consumer Law (ACL). Nothing in these Terms limits your statutory rights.
If a product is:
Faulty or unsafe
Not as described or not fit for purpose
You may be entitled to a repair, replacement, or full refund depending on the nature of the fault. Please contact us promptly with your order details and evidence (e.g., photos).
We accept change-of-mind returns at our discretion, subject to the following:
Request must be made within 30 days of delivery
Items must be unused, unwashed, and in original condition
Original tags and packaging must be intact
Some products (e.g., personal care items) may be excluded for hygiene reasons
Customers are responsible for return shipping unless the item is faulty.
We reserve the right to charge a reasonable restocking fee or decline returns that do not meet these conditions.
Items purchased on sale are not eligible for refunds for change of mind but may still be returned if faulty under the ACL.
By placing an order or creating an account, you may be subscribed to receive marketing emails or SMS updates. You may opt out at any time via:
The unsubscribe link in emails
Replying “STOP” to SMS messages
Contacting our support team directly
We comply with the Spam Act 2003 and respect your communication preferences.
We use cookies and third-party tracking tools to personalise your experience and analyse website performance.
By using our site, you consent to the use of cookies as outlined in our Privacy Policy. You can manage cookie settings through your browser.
We handle your personal information in accordance with the Privacy Act 1988 (Cth) and our Privacy Policy, which outlines how your data is collected, stored, and used.
We use AI to enhance services, including:
Chat support
Product recommendations
Fraud detection and marketing insights
AI is used ethically, with human oversight for decisions that may affect your rights. You may request a review of any automated decision.
We follow the Australian Government’s AI Ethics Principles, including fairness, transparency, and accountability.
You may post reviews or comments provided they are:
Lawful, respectful, and not misleading
Free of offensive, defamatory, or infringing material
By submitting content, you grant Aakos a licence to use, publish, or promote that content. We may remove content that breaches our standards.
To the extent permitted by law, we are not liable for:
Indirect or consequential loss
Loss of income, data, or opportunity
Damage caused by misuse or failure to follow product instructions
Where liability cannot be excluded under ACL, our responsibility is limited to the repair, replacement, or refund of the product.
You agree to indemnify Aakos and its affiliates against any loss or damage arising from your breach of these Terms or misuse of the website.
These Terms are governed by the laws of New South Wales, Australia. Any disputes shall be resolved under the jurisdiction of NSW courts.
If any provision of these Terms is found unenforceable, the remainder will continue to apply.
If you have any questions or concerns regarding these Terms and Conditions, please contact us:
Aakos
Email: support@aakos.com.au
Website: https://aakos.com.au/
We are committed to providing a transparent and fair experience for all customers.